Client Support
Support plan clients and product customers can reach us any time. Our AI desk replies first, and an engineer takes over whenever it's needed.
The fastest way in. Every email opens a ticket and gets a reply, day or night.
AI desk
24/7
Client portal
See every open request, add details and screenshots, and check status.
Status
Coming soon
Phone
Monday to Friday, 8:30 AM to 5:30 PM Central. Premier clients get a critical-issue callback within 2 hours.
Hours
8:30 to 5:30 CT
Get a faster fix
✓ Your name, company and best callback number
✓ What you tried to do and what happened instead
✓ Any error message, as text or a screenshot
✓ Who is affected: just you, a few people, or everyone
✓ For products: the product name and version
Product customers
Every template and plugin includes 30 days of email support from the date of purchase. Setup guides ship with your download. Need more time or a hands-on install? Ask about a support package.
See our Microsoft 365 support plans or book a free consultation.
General questions: info@ais.email
