Microsoft 365 Support Packages
Our AI help desk answers every request around the clock and solves the common ones on the spot. Anything it can't fix goes straight to one of our engineers, with the full history attached.
✓ 24/7/365 AI first response ✓ Live engineer escalation ✓ Plans for every team size
Plans
Every plan is quoted for your team size and devices. Email info@ais.email and we'll send pricing within one business day.
AI Desk
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✓ 24/7 AI first response
✓ Live engineer escalation, business hours
✓ 48-hour response target
✓ Any Microsoft 365 plan
Most popular · Standard
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✓ 24/7 AI first response
✓ Live engineer escalation
✓ Desktop support included
✓ Any Microsoft 365 plan
Premier
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✓ 24/7 AI first response
✓ Priority white-glove escalation
✓ 24-hour target on critical issues
✓ Callback within 2 hours
✓ Requires Microsoft 365 Business Premium
How a request moves
01
Email support@ais.email or use the client portal, any time of day.
02
Password resets, mailbox rules, Teams and OneDrive questions are often solved in the first reply.
03
Anything else goes to a named engineer with the conversation attached. No repeating yourself.
04
You get a summary of the fix. Repeat issues show up in your monthly report.
Questions
No. The AI desk answers questions and walks users through fixes. Changes to your tenant or devices are made by our engineers, with your approval where needed.
Premier covers device management and security for desktops and mobile. Those tools (Intune, Defender, Conditional Access) come with Microsoft 365 Business Premium.
Yes, and we recommend it. The Microsoft 365 Assessment shows us your setup before day one and often pays for itself in license savings.
Most clients are onboarded within a week.
Pricing and questions: info@ais.email
